Privacy Policy

EcoFresh's Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit ecofresh-co.com (the “Site”) or make a purchase.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using the following technologies:

COOKIES

Here is a list of cookies that we use. We have listed them here so you can choose if you want to allow them or not.

  • _session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.

  • _shopify_uniq, no data held, expires at midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

  • cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.

  • _secure_session_id, unique session identifier.

  • storefront_digest, unique identifier, indefinite if the shop has a password, it is used to determine if the current visitor has access.

  • “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect (in particular, your IP address) to help us screen for potential risk and fraud and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).